AUGIE’S RENTALS

CANCELLATION & REFUND POLICY

Effective Date: September 1st, 2026

We understand that project plans change. This policy explains what happens when a customer cancels or changes a reservation.

1. CANCELLATIONS MORE THAN 48 HOURS BEFORE PICKUP

Cancel more than 48 hours before your scheduled pickup time and receive a full refund of rental charges paid.

2. CANCELLATIONS BETWEEN 24 AND 48 HOURS BEFORE PICKUP

Cancellations made between 24 and 48 hours before pickup receive a 50% refund of the rental charges paid.

Alternatively, at Augie’s Rentals’ discretion, the full rental amount may be transferred once to another available rental date.

3. CANCELLATIONS LESS THAN 24 HOURS BEFORE PICKUP

Rental charges are normally non-refundable for cancellations made less than 24 hours before the scheduled pickup time.

Where reasonably possible, Augie’s Rentals may allow the booking to be moved to another available date. Rescheduling is not guaranteed.

4. NO-SHOWS

A reservation may be treated as a no-show where the customer does not arrive within the agreed pickup period and has not contacted Augie’s Rentals to make alternate arrangements.

Rental charges for a no-show are normally non-refundable.

5. SECURITY DEPOSITS

A refundable security deposit is separate from the rental cancellation charge.

Where equipment was never released to the Renter and there are no other amounts properly owing, the security deposit will be released or refunded.

Payment processors and financial institutions may require additional time to make released funds available.

6. CHANGES TO A BOOKING

Contact us as early as possible if you need to:

• change your rental dates;

• extend a rental;

• substitute equipment; or

• change your pickup time.

Changes are subject to equipment availability and may change the rental price.

7. CANCELLATION BY AUGIE’S RENTALS

Occasionally equipment may become unavailable because of damage, breakdown, a late return, unsafe conditions or another circumstance that prevents Augie’s Rentals from reasonably fulfilling the reservation.

If Augie’s Rentals cancels a reservation before the equipment is supplied, the customer will receive a refund of amounts paid for the unavailable rental, unless the customer agrees to replacement equipment, alternate dates or another remedy.

Augie’s Rentals is not responsible for indirect or consequential project costs resulting from equipment unavailability except where applicable law provides otherwise.

8. STATUTORY RIGHTS

This policy does not replace or limit any cancellation, refund, chargeback or other rights available to consumers under British Columbia law.

For online or other qualifying distance sales contracts, additional statutory cancellation rights may apply.

If this policy conflicts with a mandatory requirement of applicable consumer-protection legislation, the statutory requirement governs.

9. CONTACT

Questions about cancellations, changes or refunds can be directed to:

Augie’s Rentals

Telkwa, British Columbia

Email: Rentals@AugiesRentals.ca

Telephone: 250-877-0949